Privacy Policy

1. Who We Are

FlowPay is operated by Carvalho Alves Servicos de Tecnologia da Informacao LTDA, CNPJ 27.270.649/0001-89. For any questions, contact us at contato@flow-checkout.com.

2. Data We Collect

When you use our checkout or dashboard, we may collect:

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via Stripe — we never store card data)
• IP address, browser type, and device information
• Usage data and analytics (pages visited, actions taken)

3. How We Use Your Data

• Process transactions and deliver products/services
• Provide customer support
• Improve our platform and user experience
• Send transactional emails (order confirmations, receipts)
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Stripe — for payment processing
• Shopify — when integrated with your store
• Analytics providers — Meta, Google, TikTok (conversion tracking configured by merchants)
• Hosting providers — Vercel, for infrastructure

5. Data Security

We use industry-standard security measures including SSL/TLS encryption, PCI DSS Level 1 compliance (via Stripe), and secure server infrastructure. Access to personal data is restricted to authorized personnel only.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent at any time
• Request data portability

To exercise these rights, email us at contato@flow-checkout.com.

7. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Transaction data is kept for the period required by applicable tax and accounting regulations.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.